Last updated: 14 August 2026
Looking to stop future billing rather than get money back? See our separate Cancellation Policy.
Subscription plans (Starter, Growth, Agency) are billed monthly in advance. Because each billing cycle grants immediate access to AI-engine queries that carry a real, non-recoverable cost to us, we do not offer refunds for partial months or unused reports within a billing cycle.
The one-time AI Visibility Audit (₹999) is a pay-once product. Because the report is generated immediately upon payment using real AI API calls, we're unable to offer a refund once a report has been generated and delivered.
If your payment succeeded but you never received your report due to a technical error on our end, contact us and we'll investigate and either deliver the report or issue a full refund.
If you believe you were charged in error - duplicate billing, an incorrect amount, or a charge after you cancelled - contact us within 30 days and we'll review and correct it, including a refund where appropriate.
Email support@zillapulse.com with your account email and a description of the issue. We aim to respond within 2 business days.